Refund & Returns Policy

At KINETIC LABS, we strive to ensure customer satisfaction by delivering high-quality products and reliable service. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted. By placing an order with us, you agree to the terms described below.

Eligibility for Returns
Due to the nature of our products, returns are only accepted under specific conditions. Products must be unused, unopened, and in their original packaging to be considered for return. Any request for a return must be made within a reasonable timeframe after receiving the order. Items that have been opened, used, or altered in any way are not eligible for return.

Non-Returnable Items
For safety, quality assurance, and regulatory reasons, certain products may not be eligible for return once delivered. KINETIC LABS reserves the right to refuse returns that do not meet our policy requirements or are not in acceptable condition.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us as soon as possible. We may request supporting evidence such as photos to assess the issue. Once verified, we will offer a suitable resolution, which may include a replacement or refund depending on the situation.

Return Process
To initiate a return, customers must first contact our support team for approval and instructions. Unauthorized returns may not be accepted. Customers are responsible for securely packaging the product and ensuring it is returned safely. Return shipping costs may be the responsibility of the customer unless the return is due to our error.

Refunds
Refunds will be processed only after the returned item has been received and inspected. If approved, refunds will be issued through the original payment method. Processing times may vary depending on the payment provider and financial institution.

Shipping Charges
Shipping fees are non-refundable unless the return is due to an error on our part, such as receiving the wrong or damaged item. In such cases, we will cover the necessary return or replacement shipping costs.

Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process if eligible.

Limitation of Liability
KINETIC LABS is not responsible for any loss, damage, or delay caused during return shipping. Customers are advised to use a trackable shipping service when returning items.

Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of our website and services indicates acceptance of any changes made.

Contact Us
If you have any questions regarding returns, refunds, or eligibility, please visit our Contact Us page to get in touch with our support team.

FDA Disclaimer

All products sold on this website are intended strictly for research and identification purposes only. These products are not intended for human dosing, injection, or ingestion.

The statements made on this website have not been evaluated by the U.S. Food and Drug Administration. The products offered by KINETIC LABS are not intended to diagnose, treat, cure, or prevent any disease. All products are provided for laboratory and developmental research use only and are not for human consumption.

KINETIC LABS operates as a research chemical supplier. We are not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act, nor are we an outsourcing facility as defined under Section 503B of the same Act.

All products are intended exclusively for in-vitro and pre-clinical research purposes. By purchasing from this website, the customer acknowledges that there are inherent risks associated with the handling, use, and distribution of these products. The customer certifies that they have the appropriate knowledge, equipment, facilities, and trained personnel required to safely manage these materials, and knowingly accepts full responsibility for any associated risks.