Shipping Policy – KINETIC LABS

At KINETIC LABS, we are committed to providing a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order with us, you agree to the terms described below.

Order Processing
All orders are processed within a standard timeframe after payment confirmation. Processing times may vary depending on product availability, order volume, and verification requirements. Orders are typically prepared and dispatched as quickly as possible, excluding weekends and public holidays.

Shipping Methods
We offer a range of shipping options to accommodate different locations and delivery preferences. The available shipping methods will be displayed at checkout, allowing you to choose the option that best suits your needs. Shipping times may vary depending on the selected method and destination.

Delivery Timeframes

UK Delivery: 3–5 Days | International: 7–14 Days
Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may be affected by factors such as customs clearance, weather conditions, carrier delays, or other unforeseen circumstances. KINETIC LABS is not responsible for delays once the package has been handed over to the shipping carrier.

Shipping Costs
Shipping fees are calculated based on the destination, package weight, and selected shipping method. The total shipping cost will be clearly displayed at checkout before completing your purchase. Any applicable taxes, duties, or import fees are the responsibility of the customer.

International Shipping
We ship to multiple international locations. Customers are responsible for ensuring that the products ordered comply with local laws and regulations in their country. Any customs duties, taxes, or additional charges imposed by local authorities are the responsibility of the customer.

Order Tracking
Once your order has been shipped, you will receive a confirmation notification along with tracking information, where applicable. This allows you to monitor the status of your shipment until it reaches its destination.

Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at the time of order. KINETIC LABS is not liable for delays or losses resulting from incorrect or incomplete addresses. Additional charges may apply for reshipping orders returned due to address issues.

Lost or Damaged Packages
While we take great care in packaging and handling, KINETIC LABS is not responsible for packages lost or damaged during transit. If your package arrives damaged, please contact the shipping carrier directly to file a claim. We will assist where possible to help resolve the issue.

Failed Deliveries
If a delivery attempt is unsuccessful due to customer unavailability or failure to collect the package, the shipment may be returned to us. In such cases, additional shipping charges may apply to resend the order.

Policy Updates
KINETIC LABS reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes.

Contact Us
If you have any questions regarding shipping, delivery, or your order status, please visit our Contact Us page to get in touch with our support team.

FDA Disclaimer

All products sold on this website are intended strictly for research and identification purposes only. These products are not intended for human dosing, injection, or ingestion.

The statements made on this website have not been evaluated by the U.S. Food and Drug Administration. The products offered by KINETIC LABS are not intended to diagnose, treat, cure, or prevent any disease. All products are provided for laboratory and developmental research use only and are not for human consumption.

KINETIC LABS operates as a research chemical supplier. We are not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act, nor are we an outsourcing facility as defined under Section 503B of the same Act.

All products are intended exclusively for in-vitro and pre-clinical research purposes. By purchasing from this website, the customer acknowledges that there are inherent risks associated with the handling, use, and distribution of these products. The customer certifies that they have the appropriate knowledge, equipment, facilities, and trained personnel required to safely manage these materials, and knowingly accepts full responsibility for any associated risks.